Frequently Asked Questions
Everything we are usually asked before purchasing an appliance in Mallorca, Menorca, or Ibiza. If you can't find your answer, write to us and we will get back to you.
How to buy
How does purchasing work at Premium Appliances Mallorca?
Choose the appliance and click "Place order." Leave us your name, phone number, and email: you don't pay anything on the website, and you don't need to register.
An advisor will call you to confirm that the model fits in your kitchen, check availability and the delivery timeframe, and arrange installation. Once everything is clear, we will finalize the order with you.
How do I pay?
By card or bank transfer. You don't pay anything when placing the order on the website: when we confirm the order by phone, we will let you know how to complete the payment.
Can I speak with someone before deciding?
Yes, and that is what we recommend if you are deciding between two models or are unsure about the measurements. Write to us via WhatsApp, click "We can advise you" on any product, or book an appointment and we will call you at the time you choose.
We can help you compare models, check the space dimensions, and see what the installation requires: smoke outlets, water inlets, or power outlets.
Could you give me a quote for several appliances at once?
Yes. If you are equipping or renovating your kitchen, ask us for the complete set (oven, hob, extractor, refrigerator, dishwasher, faucet) and we will provide you with a single quote, with coordinated delivery and installation.
Do you issue invoices in a company name?
Yes. Indicate that the purchase is for a company when placing the order and add the legal name, tax ID, and billing address.
Do the prices include VAT?
Yes, all prices on the website include taxes. If a product is listed as "Price upon request," we will provide the price by phone or WhatsApp.
Delivery
Do you deliver to Mallorca, Menorca, and Ibiza?
Yes. We deliver and install throughout Mallorca, and also in Menorca and Ibiza. Delivery is free on all three islands.
How much is delivery?
Nothing. Delivery is free in Mallorca, Menorca, and Ibiza.
How long does delivery take?
It depends on the make and model. You will see the estimated timeframe on each product page, and products in stock have their own delivery label.
Installation
What do I need to install a Quooker tap?
Under the sink, you need a power outlet, a water connection, and space for the tank. According to the manufacturer's installation criteria, the water connection and the power outlet must be within 50 cm of the installation point, below the countertop, and accessible.
The tank takes up about half a meter in height, depending on the model. If the kitchen is new, it is advisable to plan for it in the design.
Does a hob with an integrated extractor need a vent?
Not always. Depending on the manufacturer and model, it is installed either with an air outlet to the outside or in recirculation mode. In recirculation mode, the air passes through a grease filter and an activated carbon filter and returns clean to the kitchen; the activated carbon filter is replaced periodically, it is not cleaned.
Before choosing, we will check with you whether your kitchen has an external outlet and the space remaining under the cooktop.
Removal of the old appliance
Do you take away the old appliance? Is there a charge?
Yes, and at no cost. When we deliver a new appliance, we take away the equivalent one it replaces (an oven for an oven, a dishwasher for a dishwasher) and send it for recycling, as established by the regulations for waste electrical equipment. Let us know when you place your order so we can prepare for it.
Warranty and technical service
Are the appliances official, with a warranty in Spain?
Yes. All the appliances we sell are from official distributors in Spain, with the manufacturer's warranty and its official technical service.
What is the warranty on the appliances?
All have a 3-year legal warranty from delivery, managed by the official technical service of each brand.
If something goes wrong, who repairs it?
Repairs, both under warranty and out of warranty, are performed by each brand's official technical service. Contact the official technical service for your device's brand; if you have any questions on how to do so, write to us and we will help you.
Will spare parts be available in a few years?
Yes. Since 2022, manufacturers must guarantee spare parts for their products for 10 years.
Mallorca, Menorca and Ibiza
Mallorca's water has a high lime content. Does it affect household appliances?
Yes. Palma is among the Spanish cities with the hardest water, and limescale primarily affects dishwashers, washing machines, coffee makers, and hot water tanks.
Most dishwashers allow you to adjust the water hardness and use regenerating salt, and boiling water taps have specific anti-limescale filters. When you choose your appliance, we will explain how to configure it.
Brands
Are Siemens and Gaggenau the same company?
They belong to the same group, BSH, which acquired Gaggenau in 1994, but they are distinct brands: Gaggenau is positioned in the highest range.
Can't find your question?
Write to us and an advisor will respond, or book an appointment and we will call you.